{"id":1300703,"date":"2018-12-02T12:13:00","date_gmt":"2018-12-02T19:13:00","guid":{"rendered":"http:\/\/alwaysmountaintime.com\/kske\/local-news\/norton-when-dealing-with-customer-service-prepare-for-the-happy-resolution-not-the-war-column\/"},"modified":"2018-12-02T12:13:00","modified_gmt":"2018-12-02T19:13:00","slug":"norton-when-dealing-with-customer-service-prepare-for-the-happy-resolution-not-the-war-column","status":"publish","type":"post","link":"https:\/\/alwaysmountaintime.com\/kske\/local-news\/norton-when-dealing-with-customer-service-prepare-for-the-happy-resolution-not-the-war-column\/","title":{"rendered":"Norton: When dealing with customer service, prepare for the happy resolution, not the war (column)"},"content":{"rendered":"<p><span style=\"font-style:italic;font-size:16px\">By  <a class=\"colorbox\" href=\"https:\/\/www.vaildaily.com\/opinion\/norton-when-dealing-with-customer-service-prepare-for-the-happy-resolution-not-the-war-column\/\">Michael Norton<\/a><\/span>  &#8216;Tis the season. And with the season, many of us will have a chance to engage with customer service or maybe better stated as having customer care opportunities. Whether we are physically going to the customer service department in the store, making a telephone call to the customer care department or chatting online with a customer service representative, &#8217;tis the season to give businesses a chance to make things right.<br \/>\nNow, generally I find two <a href=\"https:\/\/www.vaildaily.com\/opinion\/norton-when-dealing-with-customer-service-prepare-for-the-happy-resolution-not-the-war-column\/\" class=\"colorbox\" id=\"rssmi_more\"> &#8230;read more<\/a> <\/p>\n<p>Via:: <a href=\"https:\/\/www.vaildaily.com\/opinion\/norton-when-dealing-with-customer-service-prepare-for-the-happy-resolution-not-the-war-column\/\" class=\"colorbox\" title=\"Norton: When dealing with customer service, prepare for the happy resolution, not the war (column)\">Vail Daily Newspaper<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;Tis the season. And with the season, many of us will have a chance to engage with customer service or maybe better stated as having customer care opportunities. Whether we are physically going to the customer service department in the store, making a telephone call to the customer care department or chatting online with a customer service representative, &#8217;tis the season to give businesses a chance to make things right.<br \/>\nNow, generally I find two <a href=\"https:\/\/www.vaildaily.com\/opinion\/norton-when-dealing-with-customer-service-prepare-for-the-happy-resolution-not-the-war-column\/\" class=\"colorbox\" id=\"rssmi_more\"> &#8230;read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[160],"tags":[],"class_list":["post-1300703","post","type-post","status-publish","format-standard","category-local-news"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-08-26 13:59:26","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"KSKE Ski Country","distributor_original_site_url":"https:\/\/alwaysmountaintime.com\/kske","push-errors":false,"_links":{"self":[{"href":"https:\/\/alwaysmountaintime.com\/kske\/wp-json\/wp\/v2\/posts\/1300703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alwaysmountaintime.com\/kske\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alwaysmountaintime.com\/kske\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alwaysmountaintime.com\/kske\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alwaysmountaintime.com\/kske\/wp-json\/wp\/v2\/comments?post=1300703"}],"version-history":[{"count":0,"href":"https:\/\/alwaysmountaintime.com\/kske\/wp-json\/wp\/v2\/posts\/1300703\/revisions"}],"wp:attachment":[{"href":"https:\/\/alwaysmountaintime.com\/kske\/wp-json\/wp\/v2\/media?parent=1300703"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alwaysmountaintime.com\/kske\/wp-json\/wp\/v2\/categories?post=1300703"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alwaysmountaintime.com\/kske\/wp-json\/wp\/v2\/tags?post=1300703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}