{"id":1315147,"date":"2019-09-30T18:25:24","date_gmt":"2019-10-01T00:25:24","guid":{"rendered":"https:\/\/www.postindependent.com\/?p=988424"},"modified":"2019-09-30T18:25:24","modified_gmt":"2019-10-01T00:25:24","slug":"colorado-tourism-offices-online-concierge-training-not-just-for-hospitality-workers","status":"publish","type":"post","link":"https:\/\/alwaysmountaintime.com\/kske\/local-news\/colorado-tourism-offices-online-concierge-training-not-just-for-hospitality-workers\/","title":{"rendered":"Colorado Tourism Office\u2019s online concierge training not just for hospitality workers"},"content":{"rendered":"
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Glenwood Springs Visitor Center staffer Eve Cammon, front of counter, goes over some of the routine tourist instructions with new hire Devon Starnes on Monday afternoon.<\/strong>
John Stroud\/Post Independent<\/em><\/figcaption><\/div>\n<\/figure>\n

Pointing visitors in the right direction to take in all that Glenwood Springs has to offer isn\u2019t just the job of hospitality workers anymore.<\/p>\n

Any Colorado employer or employee whose business might benefit from tourist dollars has a vested interest, according to state and local tourism officials.<\/p>\n

That goes for the local convenience store clerk or liquor store owner, same as the front-desk hotel worker or visitor information center employee.<\/p>\n

Now, thanks to the Colorado Tourism Office, just about anyone can become a local tourism expert.<\/p>\n

At least that\u2019s the idea behind the state\u2019s new \u201cBe a Colorado Concierge\u201d free online training program.<\/p>\n

\u201cIt\u2019s really meant to help everybody who might come in contact with someone who comes in and asks, \u2018Hey, what\u2019s there to do around here?’\u201d said Lisa Langer, director of tourism promotion for the Glenwood Springs Chamber Resort Association.<\/p>\n

Langer said she encourages any of the chamber\u2019s business associates to take advantage of the new training program.<\/p>\n

\u201cHopefully we\u2019ll be one of the star communities to get everybody all trained up,\u201d Langer said. \u201cIt\u2019s very useful, and helps people feel confident about giving out that kind of information.\u201d<\/p>\n

The four-module training program, available at BeAColoradoConcierge.com<\/a>, provides information about Colorado in general and its various travel regions.<\/p>\n

According to Cathy Ritter, executive director for the Colorado Office of Tourism, the workforce training program can be utilized by any type of front-line worker.<\/p>\n

The training modules cover four areas<\/p>\n