{"id":806795,"date":"2020-04-25T13:30:26","date_gmt":"2020-04-25T19:30:26","guid":{"rendered":"https:\/\/www.rollingstone.com\/?p=990053"},"modified":"2020-04-25T13:30:26","modified_gmt":"2020-04-25T19:30:26","slug":"live-nation-amends-ticketmaster-refund-policy-following-criticism","status":"publish","type":"post","link":"https:\/\/alwaysmountaintime.com\/ksmt\/music-news\/live-nation-amends-ticketmaster-refund-policy-following-criticism\/","title":{"rendered":"Live Nation Amends Ticketmaster Refund Policy Following Criticism"},"content":{"rendered":"
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Following continued criticism<\/a> over their refund policies, Live Nation<\/a> has amended its previously announced plan for concerts canceled or postponed by the coronavirus pandemic, the New York Times<\/em> reported<\/a> Saturday.<\/span><\/p>\n

\u201cFans, we hear you. We don\u2019t want you to be waiting in limbo while shows are being rescheduled,\u201d Live Nation CEO Michael Rapino tweeted<\/a> Friday. \u201cThanks to your feedback, <\/span>@LiveNation<\/span> has revised our refund policy. If new dates aren\u2019t set in 60 days, you\u2019ll be able to get a refund at that time.\u201d<\/span><\/p>\n

Under the new policy, dubbed the Ticket Relief Plan<\/a>, ticket holders whose concerts have been canceled will automatically receive a refund; if the canceled show was scheduled to take place at a Live Nation-owned venue, the ticket holder could instead exchange their refund for a 150% credit to be used toward a future ticket purchase.<\/span><\/p>\n

\u201cSo if you spent $200 on tickets, you will receive $300 in credit,\u201d Live Nation said of the 150% credit option. \u201cWhen you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. We will donate 1 ticket for every ticket you originally purchased.\u201d<\/span><\/p>\n

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For postponed gigs, tickets will automatically be transferred to the makeup date, although ticket holders will have a 30-day window after the new date is announced to opt for a refund. In the amended Ticket Relief Plan\u2019s biggest change from its preceding policy, if the postponed concert isn\u2019t rescheduled within 60 days of the postponement, then the 30-day window for refunds will open to ticket holders.<\/span><\/p>\n

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For more information, visit https:\/\/t.co\/Dfu9HCldtX<\/a> pic.twitter.com\/6pdodeQRs7<\/a><\/p>\n

\u2014 Live Nation (@LiveNation) April 24, 2020<\/a><\/p>\n<\/blockquote>\n

Live Nation and Ticketmaster<\/a> have come under fire from music fans in recent months for holding onto money from tickets to shows that have either been canceled or postponed at a time when millions are out of work and struggling financially due to the coronavirus pandemic. Earlier this week, a class action lawsuit<\/a> in California was filed against the concert giant over its refund policies.<\/span><\/p>\n

Taylor Swift and Bon Jovi are among the artists to refund or offer a ticket exchange following their canceled 2020 tour plans.<\/span><\/p>\n

\u201cGiven these difficult times, we have made the decision to cancel the tour entirely. This will enable ticketholders to get refunds to help pay their bills or buy groceries,\u201d Bon Jovi said in a statement<\/a>. \u201cThese are trying times. You\u2019ve always been there for us and we\u2019ll always be there for you. We look forward to seeing everyone again on tour when we can all safely be together.\u201d<\/span><\/p>\n

Swift also offered her fans the option of exchanging their 2020 Lover Fest tickets for the now-2021 event or seeking a refund via the revised Ticketmaster return policy.<\/span><\/p>\n

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Popular on Rolling Stone <\/h3>\n<\/p><\/div>\n

via:: Rolling Stone<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Following continued criticism over their refund policies, Live Nation has amended its previously announced plan for concerts canceled or postponed by the coronavirus pandemic, the New York Times reported Saturday. \u201cFans, we hear you. We don\u2019t want you to be waiting in limbo while shows are being rescheduled,\u201d Live Nation CEO Michael Rapino tweeted Friday. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[98],"tags":[],"class_list":{"0":"post-806795","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-music-news"},"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-07-13 00:25:00","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"KSMT The Mountain","distributor_original_site_url":"https:\/\/alwaysmountaintime.com\/ksmt","push-errors":false,"_links":{"self":[{"href":"https:\/\/alwaysmountaintime.com\/ksmt\/wp-json\/wp\/v2\/posts\/806795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alwaysmountaintime.com\/ksmt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alwaysmountaintime.com\/ksmt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alwaysmountaintime.com\/ksmt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alwaysmountaintime.com\/ksmt\/wp-json\/wp\/v2\/comments?post=806795"}],"version-history":[{"count":0,"href":"https:\/\/alwaysmountaintime.com\/ksmt\/wp-json\/wp\/v2\/posts\/806795\/revisions"}],"wp:attachment":[{"href":"https:\/\/alwaysmountaintime.com\/ksmt\/wp-json\/wp\/v2\/media?parent=806795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alwaysmountaintime.com\/ksmt\/wp-json\/wp\/v2\/categories?post=806795"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alwaysmountaintime.com\/ksmt\/wp-json\/wp\/v2\/tags?post=806795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}